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General

General questions about Merrill Manufacturing.

How do I get support for my issue?

 

Please visit our customer or user support page, which lists various options from email to phone.  You can visit either at the links below.

Customer Support
Contact-Us

 

How do I open .pdf files?

5.0 

You will need a pdf reader, there are several programs out there to use.  You can download the most popular pdf reader HERE.


*If you are unable to use Adobe Reader, you can try FoxIt Reader also HERE.  Mobile and Tablet users should have a pdf viewer installed already, if not please visit the app store to download one.

How long has Merrill Manufacturing been in business?

 

The Merrill Manufacturing Company was founded in 1949 by Noel Merrill Anderson in a one-car garage in Iowa. Noel started with his invention of the Any Flow Yard Hydrant. The original marketing area was only a few states surrounding the state of Iowa, using manufacturer’s representatives as the sales force. In 1957 Merrill Manufacturing relocated and in 1959 Mr. Anderson designed and engineered the SP pitless units, designed to be used with submersible pumps and eliminate the need of a pump house or well pit. With another plant expansion, Mr. Anderson invented the tank float, the front-runner of contained air tanks widely used today. From those three early products, Merrill Manufacturing has continued to expand its product offerings and market areas. Merrill Manufacturing has grown into a large manufacturing, assembly and warehouse facility.

If you didn't find your answer online, who can I call to help?

 

Please use our contact page to figure out who you need to call or email first.  You can visit the Contact Us page HERE.

 

Where is Merrill Manufacturing located?

 

We have 2 locations in Storm Lake, IA.  Our main office is at the address below:

 

315 Flindt Dr.

Storm Lake, IA

50588

 

Who do I contact if I am an outside supplier?

 

Outside suppliers can contact our purchasing managers, there is one for domestic and another for international.  Please visit the contact us pages to contact them.

You can view the Domestic Purchasing contact page HERE.

You can view the International Purchasing contact page HERE.

 

 

 

Why can I not order parts from the website?

 

Merrill manufacturing only sells to wholesalers.  If you are a contractor, home owner or an un-approved business then you will not be able to buy direct.  You will need to find a wholesaler or retail outlet to fill your needs.

Online Ordering

Questions about the online ordering process.

How can I figure out freight charges?

 

Freight charges are figured out automatically on checkout if you have not met your pricing group criteria.  Freight Included is chosen and shipped by Merrill Mfg.

 

*Note:  Do not setup our own shipping without talking to your sales rep as this could results in additional charges.

 

How do I pay for my order?

 

Our online ordering system allows various payments methods from Credit Cards to Checking Accounts. Choose your payment method or you can use the custom option to have your sales rep process your order.

 

How does the shipping and payment options work?

 

Your sales rep will process your order once you have used the online ordering system.  There are several options for payments and shipping to process your order, or a custom option if you have a special situation.

How long does it take for an order to ship?

 

Processing happens within 24 hours, most orders are shipped within 72 hours, depending on the pieces ordered and if there is any custom building to happen.  All online orders will receive a tracking number or truck number so the customer can find the order.

 

How long does my order take to process?

 

Processing of most orders happen within 24 hours.  We will do our best to get an invoice to our customer as soon as possible.

Where is my tracking number?

 

Tracking numbers/Truck numbers are added to the order once it ships.  Once it ships the tracking number/truck number is added to the order and it is automatically emailed to the customer.

Website

Questions about the website.

How can I find out what Wholesalers are in my area?

 

Please use the Wholesaler Finder to find who is the closest for your area.  You can find that page HERE.

How can I find out who is my Sales Representative?

 

Please use our Sales Rep finder for your location.  You can view that page HERE.

 

If I find something out of place or an error on the website, how can I report it?

 

If you find something amiss you can use the Feedback tab on the right side of the page or click HERE.

 

Where can I download the pricing sheets?

 

You can download the appropriate pricing sheet from HERE.

Where can I find the supporting company documents for Merrill?

 

We have our relevant company documents in the download section.  You can view those pages HERE.

Where can I find the Technical Drawings for products?

 

We have a download are for our Technical Drawings.  You can see that page HERE.  The tech drawings are also listed under each individual product's page.

 

Where is the Quick Links Menu?

 

There is a symbol at the top left of the website that includes a triangle and four lines, if you click that it will show the Quick Links Side menu.  There is a picture below.


side menu

Credit Applications

Questions about the credit application process.

What steps are needed to apply for credit from Merrill Manufacturing?

 

First Step...

  •  Register an account on the website with all available information. You can do that HERE.

Second Step..

  • Then we will have you fill out the credit application.  You can view that page HERE.

 

Once the credit application is processed we will move you into the appropriate pricing group.

How long does it take for the credit application to be processed?

 

Times on our full credit application can vary due to various contact points and return of information.  We do our best to process them as soon as possible.  If you have any questions during this process, reach out and give us a call.

 

Products

Questions about the Merrill product line.

How do I know if a product is California Certified?

 

The product page for products that are California Certified will show the logo below and also be noted in the product description.


california150

 

Some products are missing photos or tech drawings, can I get them if needed?

 

We are trying to get photos and spec sheets for all our products but if you have a specific item you would like, we can try and put a priority on it.  If you need this data then please use the feedback link on the right side on any page to request it.

 

Well Water
Water Well Trust

ngwa 2016
Water Systems Council